Shipping costs

For individuals:

$2.50 for the first item
$.50 for any additional item

For merchants:

 Handling fee: $3.00

Returning Merchandise

When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.

Returns can only be requested within 14 days of the product shipment date. Shipping costs will not be refunded.

Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. Specific stores may have variations to this policy. View the return policy at the online store or contact WAG Trading LLC if you have questions.

Your order must be returned to the merchant shipper in order to receive full product credit, your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 14 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

Damaged Returns
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You'll find contact information for the merchant shipper in the product box.

If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Order Questions or Changes
If you have recently placed an order via the PixiePlants shopping service and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.

You can contact us via email at support@pixieplants.com or call us at 773-649-1641.

Limits of Responsibility
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

Indemnification
You agree to indemnify, defend, and hold harmless WAG Trading LLC, its affiliates, partners, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of WAG Trading LLC's services.

Price and/or Description Changes
All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 14 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable.